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Consulting Services //

With over 20 years of experience in customer success, membership strategy, and event leadership, I help organizations build meaningful relationships with their clients through operational excellence and unforgettable experiences.

Why Work With Me? //

  • 98% Client Retention over 8 years

  • 75+ NPS on in-person events up to 1,200 attendees

  • 35% Revenue Growth through customer success optimization

  • Expertise across Microsoft, SaaS, membership orgs, and scaling startups

  • Proven success in building systems that reduce staff workload and improve outcomes

What I Do //

Elevate Customer Success Operations

  • Build scalable systems and playbooks that drive engagement, retention, and loyalty. From onboarding to renewal, I help teams deliver consistent, high-value customer journeys.

Design & Optimize Membership Programs

  • Architect community-driven, high-impact membership ecosystems that build long-term value, increase retention, and generate upsell opportunities.

Deliver Premier Events & Experiences

  • End-to-end event strategy, from ideation to execution—for intimate masterminds to conferences with 10,000+ attendees. I help your team create events that impress, engage, and convert.

Streamline Systems & Data

  • Align your tools (CRM, Airtable, Asana, Cvent, and more) to ensure accurate KPI tracking, cross-functional alignment, and improved team efficiency.

Coach & Scale High-Performing Teams

  • Empower internal teams through mentorship, playbook creation, and leadership development—so they can deliver results long after the engagement ends.

Ideal Clients //

  • Organizations scaling their customer success or membership programs

  • Teams overwhelmed by manual event or customer experience processes

  • Leaders ready to turn community into competitive advantage

Service Offerings //

  • Fractional Head of Customer Experience / Success

  • Event Strategy & Execution (Virtual + In-Person)

  • Customer Journey Design + Optimization

  • CRM & KPI System Design (HubSpot, Keap, Airtable, etc.)

  • Leadership Coaching & Team Development

  • Project & Program Management Consulting

Interested in learning how I can support you and your organization?

Reach out to me to schedule a free discovery call! 

© 2025 Erin Lee Hamilton

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