top of page
SUMMARY //
​

With over two decades of experience managing complex projects, events, systems, and building membership programs, the last eight years have been dedicated to program development, event management, and achieving exceptional customer success with a 97-98% retention rate.


As a skilled communicator, I bridge the gap between internal and external stakeholders, utilizing persuasive communication to inspire collaboration, achieve alignment, and manage expectations through clear and concise messages. This proven success, even in high-pressure situations, ensures confidence and buy-in across all parties.

Personality and Tech Skills //
​

Kolbe A™ Index Score: 8562 - A Talent for developing unique strategies, prioritizing opportunities, and dealing with the unknowns in complex problems; thriving when quantifying an opportunity and prospecting for ways to enhance it.  View the full report here.

​

​

Personality Type: INFJ - Creative nurturers who have a strong sense of personal integrity. You help others find original solutions to complex personal challenges. While typically reluctant to share your thoughts and feelings, you excel at identifying others’ emotions and motivations. 

​

Dedicated team player and problem solver; excels at individual conflict resolution, understanding and dissecting others’ thoughts and feelings concerning the conflict. With a strong sense of responsibility and superior listening skills, people trust you easily.

​

Tools & Software

Asana, Airtable, Cvent, SharePoint, Basecamp, Monday, Trello, Jira, Slack, Microsoft Teams, Wrike, Workfront, MS Project, Infusionsoft, Salesforce, WordPress, Joomla, Drupal, BigCommerce, MailChimp, Shopify, Canva, Wix, Hubspot, Buffer, Sprout Social, Agora Pulse, Refersion, OneNote, Google Workspace, BambooHR, Mural, Lucid Chart, Adobe Suite, EventBuilder, and Outlook.

​

Methods and Ideology

Lean-Agile Methodology. Follower of Kim Scott, Cameron Herold, Brené Brown, and James Clear.

​

Education //

​

Western Center for Technical Studies

Computer Science Certification 

​

Montgomery County Community College

Art Education & Graphic Design 

​

Temple University, Tyler School of Art 

Graphic Design 

Services Coming Soon //

- Event Production ​

- Customer Engagement

- Membership Programs Development 

 
Current Work Experience //
​
Please contact me for my full resume.
​

Director of Customer Experience & Events 

7/2018-Present

  • Achieved a 20% increase in team productivity and project accuracy over the past 2 years through effective huddles and scrum meetings.

  • Delivered a world-class customer experience that maintained a 97% or above retention rate.

  • Juggled and delivered 4-5 large projects simultaneously using Asana and AirTable.

  • Owned all event planning and logistics including hotel contracts, venue selection, food and beverage, audiovisual, hotel room blocks, budgeting, and expense tracking.

  • Executed flawless event planning for 6-8 large in-person events annually, attracting up to 1200 attendees and achieving a stellar 75+ NPS.

  • Contributed to a 35% revenue increase in 2 years by boosting client retention and streamlining project management.

  • Managed the Program and Project Team Profit and Loss Statements, and increased profitability by 10% in 2 years. 

  • Defined and optimized the customer journey, ensuring seamless delivery and satisfaction.

  • Developed internal scorecards and reported on actionable data to other Leadership team members.

  • Directly managed a team of 6, defining priorities, developing them into leaders, and building executive capabilities.

  • Built the client onboarding and offboarding systems, including the Exit Interview process.

  • Established project KPIs for internal success and built a system for transparent reporting to stakeholders.

Project Management & Event Specialist, Microsoft 11/2020-Present

​​

  • Oversaw large Microsoft events, producing and project managing them from start to finish ensuring smooth execution for events exceeding 10,000 attendees.

  • Leveraged project management methodologies to consistently deliver successful, highly rated events for Microsoft Senior executives. 

  • Built user-friendly event registration on Eventbuilder, streamlining the process for attendees. 

  • Championed new event technologies, collaborating with Microsoft studio teams to produce high-quality videos and sharing best practices with colleagues.

  • Possessed government security clearance for handling classified information in event projects.

  • Managed the creation of KPI dashboards tracking project success rates for stakeholders.

  • Developed project briefs and spearheaded event launches in collaboration with a 10-person team.

  • Ensured stakeholder alignment throughout the event lifecycle by facilitating communication across internal and external teams.

  • Managed event project budgets and delivered monthly reports on key metrics (NPS, RIS, NSAT).

bottom of page